Privacy Policy

1. Introduction

Wincasinolic (“we”, “our”, “us”) operates a licensed casino hotel environment at 1818 Cornwall Ave, Vancouver, BC. This Privacy Policy explains how we collect, store, use, and disclose personal information when you visit our website, make a reservation, or engage with our entertainment services.

By using our services, you confirm that you are at least 18 years old and that you agree to the practices described in this document.

2. Information We Collect

We collect several types of information to provide you with a personalized and secure casino and hotel experience:

• Contact details – name, email address, phone number, physical address.
• Booking data – room preferences, check-in/out dates, dining and spa requests.
• Payment information – card details, billing address, transaction IDs (encrypted).
• Technical data – IP address, browser type, operating system, and pages viewed when visiting our website.
• Responsible gaming data – any self-exclusion or limit settings you choose to activate within our licensed environment.
• CCTV recordings – within public areas of the casino and hotel for safety and security purposes.

3. How We Use Your Information

The purposes for processing your personal data include:

• Managing your hotel reservations, casino bookings, and VIP services.
• Providing a secure and compliant gaming environment in accordance with Canadian regulations.
• Sending you promotional offers, event invitations, and loyalty program updates – if you have given consent.
• Improving our website user experience and internal analytics.
• Fulfilling legal and regulatory obligations, including anti-money laundering and responsible gambling checks.

4. Legal Basis for Processing

We process personal information on the following grounds under applicable data protection law:

• Performance of a contract (e.g., when you make a booking with us).
• Legal compliance (e.g., regulatory requirements to verify a guest’s age or identity).
• Legitimate interests (e.g., enhancing security, preventing fraud, improving services).
• Consent (e.g., marketing newsletters or optional surveys). You may withdraw consent at any time.

5. Data Retention

We retain personal information only as long as necessary for the purposes outlined above. In general:

• Booking and transaction records are kept for 6 years as required by the Canada Revenue Agency.
• CCTV footage is retained for a maximum of 30 days, unless needed in an investigation.
• Marketing preferences are maintained until you unsubscribe or request deletion.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to access – request a copy of the personal data we hold about you.
• Right to rectification – update or correct inaccurate information.
• Right to erasure – ask for deletion of your data, subject to legal obligations.
• Right to restrict processing – limit how we use your data in certain circumstances.
• Right to object – object to direct marketing or processing conducted for legitimate interests.
• Data portability – receive a structured, machine-readable copy of your data.

To exercise any of these rights, contact our Privacy Officer at {{ EMAIL }}. We will respond within 30 days. If you are in Canada, you may also lodge a complaint with the Office of the Privacy Commissioner of Canada.

7. Cookies and Similar Technologies

Our website uses cookies to remember your preferences, analyse traffic, and deliver personalized advertising. Please refer to our separate Cookie Policy for full details on the types of cookies we use and how to control them.

8. International Transfers

If you are visiting our website from outside Canada, your information may be transferred to and processed in Canada. We take appropriate safeguards to ensure your data is protected in accordance with this policy.

9. Security Measures

We implement robust technical and organisational measures to encrypt your data, including TLS encryption, firewalls, access-controlled server rooms, and regular security audits. Our casino floor and back‑office systems are monitored 24/7 by licensed security personnel.

10. Contact Information

For any privacy-related questions, requests or complaints, please reach us at:

Wincasinolic – Privacy Office
1818 Cornwall Ave, Vancouver, BC V6J 3C7, Canada
Email: {{ EMAIL }}
Phone: +1 604 472 9138

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You may print a copy of this document for your records. Contact us at for any questions.